At Woodz Casual, we are committed to ensuring your satisfaction. If you are not completely happy with your purchase, we are here to assist with returns and refunds.
1. Returns
Eligibility:
- Items can be returned within 10 days from the date of delivery.
- To be eligible for a return, items must be unused, unwashed, and in their original condition, with all tags and packaging intact.
- Certain items like [non-returnable items, such as undergarments, custom orders, or clearance sale items] cannot be returned.
How to Initiate a Return:
- To initiate a return, please contact our customer support team at info@woodzcasual.com or through your account on our website.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Once your return request is approved, we will provide instructions on how to send your item(s) back to us.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for returns lost in transit.
2. Refunds
Processing Your Refund:
- Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 30 days.
Partial Refunds:
- In some cases, only partial refunds may be granted (for example, items with signs of use, missing packaging, or items returned after the 10-day return window).
Non-Refundable Situations:
- Gift cards, items on sale, or items not in their original condition cannot be refunded.
3. Exchanges
If you would like to exchange your item for a different size or color:
- Contact us at info@woodzcasual.com to check the availability of the desired item.
- Exchanges are processed once we receive the original item back in its original condition.
- You may be responsible for return and exchange shipping costs unless the exchange is due to a defect or an error in your order.
4. Late or Missing Refunds
If you haven’t received your refund within the expected time frame:
- First, check your bank account or credit card statement.
- Then, contact your bank or credit card company, as it may take some time before the refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at info@woodzcasual.com.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@woodzcasual.com or [phone number]. We will arrange for a replacement or a full refund, including any shipping costs.
6. Gifts
If you received an item as a gift and wish to return it:
- You will receive a store credit for the value of the return once the item is received and approved.
- If the gift was shipped directly to you, the store credit will be sent to your email.
7. Contact Us
If you have any questions about our Return & Refund Policy or need assistance, please reach out to us at: info@woodzcasual.com